Effective Date: July 8, 2025
1. Introduction
Tandem AI Bots, powered by Neodynatech Solutions Inc. (www.neodynatech.com) (“we,” “us,” “our”) respects your privacy. This policy outlines how we collect, use, disclose, and protect personal information when you:
- Visit [tandemaibots.com] (“Site”)
- Use our AI receptionist services (“Services”)
By accessing the Site or using our Services, you consent to this Privacy Policy.
2. Information We Collect
A. Information You Provide
- Contact details (name, phone, email, company)
- Call transcripts or logs handled by our AI receptionist
- Account credentials and payment info (if applicable)
B. Automatically Collected Data
- IP address, browser/device info
- Usage analytics (session details, pages, clicks)
- Cookies and tracking data
C. Third-Party Data Sources
- Analytics platforms (e.g. Google Analytics)
- Email, telephony, and payment service providers
3. How We Use Information
- Provide & enhance Services, including call handling and support
- Communications: service updates, security alerts, optionally marketing (with opt-out)
- Analytics to understand use patterns and improve performance
- Security & legal compliance, e.g., fraud prevention, rights enforcement
4. Sharing & Disclosure
We do not sell your data. We may share it with:
- Service providers (hosting, analytics, telephony, payments) under confidentiality
- Legal authorities, if required by law or to protect rights
- Business transfers (e.g., mergers), with prior notice or opt-in where required
- Aggregated/anonymous data that doesn’t identify individuals
5. Cookies & Tracking
We use cookies to:
- Maintain user sessions
- Analyze site and service usage
- Support marketing and integration
You can manage cookie settings via your browser, though this may affect functionality.
6. Data Security
We implement robust measures—encryption, secure storage, access controls—to protect your information. However, no system is completely secure.
7. Data Retention
We retain personal data only as needed for service delivery, compliance, and dispute resolution. Afterward, data is securely deleted or anonymized.
8. Your Rights
Depending on your region, you may:
- Access, correct, or delete your data
- Restrict or object to processing
- Request data portability
- Withdraw consent for marketing communications
To exercise these rights, contact us at info@tandemaibots.com
9. International Transfers
Data may be stored or processed globally (e.g., Canada, U.S.) with appropriate safeguards like standard contractual clauses.
10. Children’s Privacy
Our Services are not directed to children under 13 (or higher depending on jurisdictions). We do not intentionally collect minor data; if discovered, it will be promptly deleted.
11. Policy Updates
We may revise this policy as needed. Each update includes a new “Effective Date”, and we’ll notify users via email or on the Site where applicable.
12. Contact Us
For privacy questions, please contact:
Tandem AI Bots
Powered By
Neodynatech Solutions Inc.
Email: info@tandemaibots.com
Address: 201 King St, London, ON N6A 1C9